Privacy Notice

1. Personal data is all data that relates or can be related to you personally, e.g. name, address, email addresses, user behaviour.

1. The controller responsible for data processing is Elefant-Tours GmbH, represented by its managing director Holger Wiebe.

1. Data processing for the performance of a contract:
We use your personal data to provide the service you have requested, to be able to contact you and process your enquiry, for invoicing and for handling any liability claims and asserting any claims against you. This concerns the following data:

First and last name
Postal address
Email address
Telephone number
Passport number, date of validity and issuing authority
Date of birth
Nationality
Data on payment method and in connection with payments, in particular debit cards, credit cards and bank cards
Data on destinations, hotels and length of stay
Contact persons incl. telephone number
Special services
Health data
Frequent flyer number

The data processing takes place at your request and is necessary under Art. 6 (1) sentence 1 lit. b GDPR for the stated purposes, for the appropriate handling of the enquiry and for the mutual fulfilment of obligations.

2. Email marketing with newsletter sign-up

If you sign up for our newsletter, we use the data required for this or separately provided by you in order to regularly send you our email newsletter on the basis of your consent pursuant to Art. 6 (1) sentence 1 lit. a GDPR. You can unsubscribe from the newsletter at any time, either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After you unsubscribe, we will delete your email address from the newsletter distribution list, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

3. Use of data for email marketing without newsletter sign-up and your right to object:

If we receive your email address in connection with the sale of a product or service and you have not objected to this, we reserve the right to regularly send you offers for products similar to those already purchased from our range by email. You can object to this use of your email address at any time by sending a message to the contact option described above or via a link provided for this purpose in the marketing email, without incurring any costs other than the transmission costs at the basic rates. This serves to safeguard our legitimate interests, which prevail in a balancing of interests, in addressing our customers with advertising pursuant to Art. 6
(1) sentence 1 lit. f GDPR.

4. Use of data for postal marketing and your right to object:

In addition, we reserve the right to use your first and last name and your postal address for our own advertising purposes, e.g. to send interesting offers and information about our products by letter post. This serves to safeguard our legitimate interests, which prevail in a balancing of interests, in addressing our customers with advertising pursuant to Art. 6 (1) sentence 1 lit. f GDPR.

We treat your personal data confidentially. Your personal data is therefore not transmitted to third parties for purposes other than those listed below. We only pass on your personal data to third parties if:
– you have given your express consent pursuant to Art. 6 (1) sentence 1 lit. a GDPR,
– the disclosure is necessary pursuant to Art. 6 (1) sentence 1 lit. f GDPR for the establishment, exercise or defence of legal claims and there is no reason to assume that you have an overriding interest worthy of protection in your data not being disclosed,
– in the event that there is a legal obligation for the disclosure pursuant to Art. 6 (1) sentence 1 lit. c GDPR, and
– this is legally permissible and necessary pursuant to Art. 6 (1) sentence 1 lit. b GDPR for the performance of contractual relationships with you.

The personal data we collect is stored until the end of the statutory retention period and then deleted, unless we are obliged to store it for longer pursuant to Art. 6 (1) sentence 1 lit. c GDPR due to tax and commercial law retention and documentation obligations (under the HGB, StGB or AO or GwG) or you have consented to storage beyond this pursuant to Art. 6 (1) sentence 1 lit. a GDPR.

You have the right to request information from us at any time about the data we hold on you, as well as about its origin, recipients or categories of recipients to whom this data is passed on, and the purpose of the storage.

You have the right to have the data we hold on you corrected, restricted and deleted at any time, insofar as no statutory retention periods prevent this.

You have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format or to request its transmission to another controller.

If you have given consent to the use of data, you can withdraw it at any time.

Where your personal data is processed on the basis of legitimate interests pursuant to Art. 6 (1) sentence 1 lit. f GDPR, you have the right, pursuant to Art. 21 GDPR, to object to the processing of your personal data, provided there are grounds relating to your particular situation. If you wish to exercise your right to object, an email to the above email address is sufficient.
If you do not agree with how the data we hold on you is handled, you have the right to lodge a complaint with the competent data protection authority.

Please direct all requests for information, access requests or objections regarding data processing to the contact details above.